PRIVACY POLICY

Last updated: 02/10/2025

Who we are.
By.NIYANGA is a trading name of BY.NIYANGA LIMITED (“we”, “us”, “our”). We are the data controller for personal data collected through www.byniyanga.com and related services.

1) What data we collect

Identity & contact data: name, email, phone, delivery/billing address, social handle (if you message/tag us).
Order & payment data: items purchased, order notes, payment method, transaction and tax info (we don’t store full card numbers).
Account data: login/email, saved addresses, wishlists, order history.
Marketing preferences: newsletter opt-ins, campaign interactions.
Usage data: pages viewed, links clicked, device/browser info, IP address, approximate location, cookies.
Support content: messages, returns/fit notes, photos you share for service.
UGC: posts where you tag @byniyanga or use our hashtags (per our T&Cs).

2) How we collect your data

Directly from you when you browse, create an account, place an order, contact us, or opt in to marketing.
Automatically via cookies, pixels and similar tech when you use our Site.
From third parties such as payment processors, fraud-prevention tools, delivery partners and analytics platforms.

3) Why we use your data

We use your data to run the Site, fulfil your orders, provide customer support, keep our services secure and compliant, measure and improve performance, and where you’ve opted in; send marketing and personalise your experience. We rely on contract, legitimate interests, legal obligations, and consent (for marketing and non-essential cookies) as appropriate.

4) Sharing your data

We share only what’s necessary with trusted providers that help us operate: payment processors, fulfilment and delivery partners, email/SMS and CRM tools, analytics/cookie vendors (subject to your consent), fraud-prevention/security tools, and professional advisers. These parties act under contract and must protect your data. We do not sell personal data.

5) Data retention

Orders, invoices & tax records: up to 6 years (legal/accounting).
Account data: while your account is active; deleted after 24 months of inactivity.
Marketing data: until you unsubscribe or after 24 months of no engagement.
Support tickets/returns: 2 years from resolution.
Cookies: per Section 7 and your preferences.

6) Security

We use administrative, technical and physical safeguards (HTTPS encryption, access controls, least-privilege access, limited retention, vendor due diligence). No system is 100% secure, please keep your account details confidential and tell us if you suspect misuse.

7) Cookies & similar tech

Cookies help the Site work and help us improve it.

Essential cookies are required for checkout, cart and security and run without consent.
Analytics/advertising cookies help measure performance and personalise offers and only run with your consent.
You can accept, reject or manage non-essential cookies any time via our Cookie Settings link in the footer and via your browser settings. For details, see our Cookie Policy.

8) Changes to this policy

We may update this policy from time to time. Continued use of the Site means you acknowledge the changes.

9) Contact us

Questions or requests about this policy?
Email: contact@byniyanga.com