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TERMS & CONDITIONS

Last updated:02/10/2025
Who we are: By.NIYANGA (“we”, “us”, “our”) is the trading name of BY.NIYANGA LIMITED, registered in England & Wales.

 

These Terms apply to your use of www.byniyanga.com (the “Site”) and to any orders you place with us. By using the Site or placing an order, you agree to these Terms.

1) Eligibility & Accounts

  • You must be at least 18 or have a parent/guardian’s permission.

  • Keep your account details secure; you’re responsible for all activity on your account.

  • We may suspend or close accounts that breach these Terms.

2) Products & Descriptions

  • We aim to show colours, sizing and details accurately, but minor variations may occur.

  • All products are subject to availability. We may limit quantities or discontinue items at any time.

3) Prices, Payments & Taxes

  • Prices are shown in GBP and include UK VAT where applicable.

  • Shipping costs are shown at checkout.

  • We accept [Visa/Mastercard/Amex/PayPal/Apple Pay/Klarna etc.]. Payment must be authorised at checkout.

4) Orders & Contract

  • Your order is an offer to buy. We’ll email an order confirmation, but a contract only forms when we send a dispatch email and charge your payment method.

  • If we can’t accept your order (e.g., out of stock, pricing error, failed checks), we’ll cancel and refund you.

5) Shipping & Delivery

  • Estimated delivery windows are shown at checkout. Delays can occur due to carrier or customs processes.

  • Risk in the goods passes to you on delivery. Please check your address details carefully.

6) Returns, Exchanges & Your Right to Cancel (UK)

  • You have 14 days from the day after delivery to cancel an online purchase (Consumer Contracts Regulations).

  • Items must be unused, unwashed, with tags and in original packaging.

  • To start a return or exchange, contact customerservice@byniyanga.com with your order number. You’re responsible for return postage unless.

  • Refunds are made to your original payment method within 14 days of us receiving the return.

7) Promotions, Gift Cards & Credits

  • Promo codes can’t be stacked unless stated, have no cash value, and may exclude certain items/dates.

8) User Content & Social Sharing

  • If you tag @byniyanga or use our campaign hashtags (e.g., #ByNiyanga, #FoundationFirst), you grant us a non-exclusive, royalty-free right to repost and use that content on our Site, social channels, email, and ads, with credit where practical. You can withdraw permission by emailing contact@byniyanga.com with links to the posts.

9) Acceptable Use

  • Don’t misuse the Site (e.g., hack, scrape, introduce malware, infringe IP, harass others).

  • We may remove content and/or restrict access if you breach this section.

10) Intellectual Property

  • All Site content (designs, images, logos, text) is owned by us or our licensors. You may not copy, distribute, or create derivative works without our permission.

11) Privacy

  • We handle your personal data as described in our [Privacy Policy]. Please read it to understand how we collect and use your information.

12) Liability

  • Nothing in these Terms limits your rights under consumer law or our liability for death/personal injury caused by negligence, fraud, or fraudulent misrepresentation.

  • To the extent permitted by law, we’re not liable for:

    • losses not caused by our breach;

    • business losses or loss of profit;

    • events we can’t reasonably control (see Force Majeure).

13) Warranties & Fit

  • Garments are designed as wardrobe staples with an edge—built for expression and everyday wear. Fit guidance and care instructions are provided per item; please follow them to keep your piece looking its best.

14) Force Majeure

  • We aren’t responsible for delays or failure to perform due to events outside our reasonable control (e.g., strikes, carrier issues, natural events).

15) Changes to These Terms

  • We may update these Terms from time to time. The version date at the top tells you when they last changed. Continued use of the Site means you accept the updated Terms.

16) Contact

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